Microsoft Dynamics365 has set a perfect example of how a software solution can transform businesses.

It is a composite software for many departments, including Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) tools.

With a set of related applications and service tools, Microsoft Dynamics 365 has revolutionized how customers, employees, and businesses function.

Akin to other software tools, Microsoft Dynamics also undergoes upgrades to add newer features. As a result, it has something new to offer now and then.

Here, we will look at what to expect from the software tool in the days to come.

Mobile Functionality

With remote working a fair norm in businesses, after the COVID19 pandemic, software tools have undergone the addition of mobile functionality.

Microsoft Dynamics also did not lag in this aspect. Microsoft has upgraded a software tool to mobile compatibility to support hybrid working by employees.

The software’s mobile functionality has one notable thing to note. Given the reportage in the public domain, Dynamics 365 for Sales will include a feature to streamline the CRM experience.

The new feature will include feature updates such as speech-to-text notes and digital delegation of tasks across teams. As such, the software is expected to improve productivity and collaboration.

Artificial Intelligence in CRM

Another notable feature you can look forward to seeing in the software tool is the implementation of AI in its CRM capability.

As customer demand is increasing daily, tools must be upgraded to address the demands.

Today, customers prefer personalized communication. So, the old-fashioned generic communication methodologies no longer work.

Microsoft is working towards enhancing the capabilities of Microsoft Dynamics365 by inducting Power Automate Flow – a unique automation platform–to improve the customer experience further.

With the new feature addition, the software will enable personalized AI-driven communications.

In addition, the new feature will also allow customization to achieve different results. For example, when the client or customer reaches a trigger in their user journey, the new feature will create a separate journey to ensure that each user gets the most appropriate personalized experience.

Microsoft Teams Integration

You must be aware of Microsoft Teams. It is a communication platform that allows communication among different teams. And the platform has been gaining popularity among businesses in recent years.

Microsoft Teams has been helping business teams to share ideas and support remote and flexible working. As a result, the tool helps enhance productivity.

Due to the striking benefits of Microsoft Teams, the company has developed a new feature for Dynamics365 CRM that will allow users to collaborate using Teams seamlessly.

Interestingly, the new feature Dynamics 365 will allow notifications to appear in Microsoft Teams. So, users will be able to view files and record notes from Dynamics 365 apps in the side panel during a meeting.

But, you should not undermine the need to engage the right implementation partner to implement the software for your business. With the availability of several implementation partners, you might find it somewhat challenging to spot a competent partner for your implementation project.

However, you can prudently deal with the confusing situation by assessing your shortlisted partners’ experience and past performance. Also, you can ask for references.

Suppose you run your business in the UAE and must choose a competent Dynamics 365 partner in UAE for your implementation project.

Conclusion

The series of updates in Microsoft Dynamics365 reflects the company’s goal to position the web applications as an effective single-point solution for businesses. The upgrades also reflect the company’s intent to make the tool effective to boost efficiency and foster collaboration.

With these new features, Dynamics 365 can meet the new customer demand, enable increased connectivity, and give employees the freedom to work from anywhere with an internet connection.